Refund and Returns Policy

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Refund Policy

At tibethousenepal.com, we are committed to ensuring your satisfaction with our products. Please read our refund policy carefully to understand your rights and options.

1. Authenticity Guarantee:
We take pride in offering authentic and genuine Nepalese art and crafts. If you believe that you have received a product that does not meet our authenticity standards, please contact us within [number of days] days of receiving the item for a resolution.

2. Damaged or Defective Items:
In the unfortunate event that your purchased item arrives damaged or is found to be defective, we will gladly offer a replacement or a full refund. Please notify us within [number of days] days of receiving the damaged or defective item, and provide clear images or a detailed description of the issue.

3. Change of Mind:
If you have a change of heart about your purchase, we understand. In such cases, you may return the item within 15 days of receiving it. However, please note that return shipping costs will be your responsibility, and the item must be in its original condition for a refund.

4. Refund Process:
To initiate a refund, please contact our customer service team at support@tibethousenepal.com. Provide your order number, details about the item you would like to return, and the reason for the return. Our team will guide you through the process and provide you with instructions on where to send the item.

5. Processing Time:
Once we receive your returned item, our team will inspect it and process the refund within 15. Please note that the refund will be issued to the original payment method used for the purchase.

6. Contact Us:
If you have any questions or concerns about our refund policy, please reach out to our customer service team at support@tibethousenepal.com. We are here to assist you and ensure a seamless and satisfying experience with tibethousenepal.com.

Thank you for choosing us for your Nepalese art and crafts, and we appreciate your understanding of our refund policy.